Take a look at my policies at the bottom of this page before booking an appointment.
I consider appointments requested through our website as REQUESTS only and are subject to a requested time change. After requesting an appointment, I will reach out promptly either way.
I do not assume to be the perfect stylist fit for every client. After requesting an appointment, I will reach out via text to discuss your service goals and expectations to learn more about what you would like to accomplish. Through that conversation, if I discover that I am not a good fit, I may make alternate recommendations.
My cancelation policy
• My cancelation policy states that if a cancelation, reschedule or service change is made with 2-3 days notice, a 50% charge of the service total will be due immediately, prior to rebooking. However, If that change happens for any reason at any point the day before your appointment (or day of), a 100% charge of the service total will be due immediately, prior to rebooking. Additionally, we have a 15-minute grace period, accomodating for running late. Any later than 15 minutes, generally speaking, we won't be able to complete the service. That would also mean that any deposits paid would be forfeited. In the case of advance communication, there may be some extra allowance, but not generally speaking. For standalone bang trim appointments, that allowance is only 5 minutes.
• NEW CLIENTS: To enforce my cancelation policy, all new clients pay a 100% deposit of the estimated total of the booked service, before the appointment will be confirmed. Through our pre-consultation text messages, I will initiate collecting that deposit.
• Sickness-related cancelations can be nuanced and complicated. If you are sick, we ask that you reach out to us so we can discuss the severity and decide how to proceed. Perhaps a mask will suffice or perhaps it makes sense to cancel altogether. Whether you give me the "option" to cancel your appointment or not based on my comfort level, does not rescind the <24 hours cancelation policy if either party decides to cancel.
• Of course I am understanding, supportive and forgiving. I will make exceptions/other arrangements whenever possible at my discretion. If you have any questions or concerns, please let me know.
• NEW CLIENTS: To enforce my cancelation policy, all new clients pay a 100% deposit of the estimated total of the booked service, before the appointment will be confirmed. Through our pre-consultation text messages, I will initiate collecting that deposit.
• Sickness-related cancelations can be nuanced and complicated. If you are sick, we ask that you reach out to us so we can discuss the severity and decide how to proceed. Perhaps a mask will suffice or perhaps it makes sense to cancel altogether. Whether you give me the "option" to cancel your appointment or not based on my comfort level, does not rescind the <24 hours cancelation policy if either party decides to cancel.
• Of course I am understanding, supportive and forgiving. I will make exceptions/other arrangements whenever possible at my discretion. If you have any questions or concerns, please let me know.