If you're considering booking an appointment with Casey, you're in the right place.
Take a look at Casey's policies at the bottom of this page before booking an appointment.
We consider appointments requested through our website as REQUESTS only and are subject to a requested time change. After requesting an appointment, you will get a personalized text from our business number either confirming your chosen time or discussing any proposed changes. If the proposed change isn't possible, we may look for alternate dates/times. Please note: We do not provide services to children.
Casey does not assume to be the perfect stylist fit for every client. After requesting an appointment, we will reach out via text to discuss your service goals and expectations to learn more about what you would like to accomplish. Through that conversation, if we discover that we are not a good fit, we may make recommendations for alternate salons/stylists.
Casey Wood's Policies
1. Casey's cancelation policy states that if a cancelation, reschedule or service change is made with less than 72 hours notice, a 50% charge of the service total will be due immediately, prior to rebooking. However, If that change happens for any reason with less than 24 hours notice, a 100% charge of the service total will be due immediately, prior to rebooking.
2. NEW CLIENTS: To enforce our cancelation policy, all new clients are required to pay a 100% deposit of the estimated total of the booked service, before the appointment will be confirmed. Through our pre-consultation text messages, we will initiate collecting that deposit.
3. Sickness-related cancelations can be nuanced and complicated. If you are sick, we ask that you reach out to us so we can discuss the severity and decide how to proceed. Perhaps a mask will suffice or perhaps it makes sense to cancel altogether. Whether you give us the "option" to cancel your appointment or not based on our comfortability, does not rescind the <24 hours cancelation policy if either party decides to cancel. We are not willing to either: over-expose ourselves unnecessarily to sickness OR take financial responsibility for others' sicknesses.
Of course we are understanding, supportive and forgiving. We will make exceptions/other arrangements whenever possible at our discretion.
If you have any questions or concerns, please let us know.
2. NEW CLIENTS: To enforce our cancelation policy, all new clients are required to pay a 100% deposit of the estimated total of the booked service, before the appointment will be confirmed. Through our pre-consultation text messages, we will initiate collecting that deposit.
3. Sickness-related cancelations can be nuanced and complicated. If you are sick, we ask that you reach out to us so we can discuss the severity and decide how to proceed. Perhaps a mask will suffice or perhaps it makes sense to cancel altogether. Whether you give us the "option" to cancel your appointment or not based on our comfortability, does not rescind the <24 hours cancelation policy if either party decides to cancel. We are not willing to either: over-expose ourselves unnecessarily to sickness OR take financial responsibility for others' sicknesses.
Of course we are understanding, supportive and forgiving. We will make exceptions/other arrangements whenever possible at our discretion.
If you have any questions or concerns, please let us know.